FAQ
1. What is the Zaoba Sonic Cleaner?
The Zaoba Sonic Cleaner is an ultrasonic jewelry cleaner that uses high-frequency sound waves to remove dirt, oils, and buildup from jewelry, watches, eyeglasses, and small metal accessories.
2. How does the Zaoba Sonic Cleaner work?
It generates microscopic bubbles that create a gentle scrubbing effect, lifting away dirt and grime without damaging your jewelry.
3. What items can I clean with the Zaoba Sonic Cleaner?
You can safely clean:
✔ Gold, silver, rose gold, gold-filled, and gold vermeil jewelry
✔ Diamond, sapphire, and ruby jewelry
✔ Watches (metal bands only, if waterproof)
✔ Eyeglasses and sunglasses
✔ Coins, keys, and other small metal accessories
🚫 Avoid cleaning:
✖ Soft, porous gemstones (e.g., opal, pearl, amber, onyx)
✖ Jewelry with glued settings (as ultrasonic waves may weaken adhesives)
✖ Non-waterproof watches
4. Can I clean costume jewelry with the Zaoba Sonic Cleaner?
Yes, but only if it does not contain glued stones or coatings. Costume jewelry with weak adhesives may become damaged.
5. How do I use the Zaoba Sonic Cleaner?
1️⃣ Fill the tank with clean water.
2️⃣ Connect the power adapter.
3️⃣ Select a cleaning cycle:
- Short press: 3-minute cycle
- Long press: 5-minute cycle
4️⃣ Place your items inside the cleaner.
5️⃣ Let it run until the cycle is complete.
6️⃣ Remove your items and dry them with a soft cloth.
💡 Pro Tip: For a deeper clean, you may add a mild detergent or specialized ultrasonic cleaning solution.
6. Does the Zaoba Sonic Cleaner remove tarnish?
No, ultrasonic cleaning removes dirt, grease, and grime, but it does not reverse tarnish (which is a chemical reaction). To remove tarnish, use a jewelry polishing cloth after cleaning.
7. Will using the Zaoba Sonic Cleaner damage my jewelry?
When used correctly, it is gentle and safe for most jewelry. However, avoid cleaning fragile gemstones, antique jewelry, or pieces with loose stones.
8. Can I put my glasses or sunglasses in the Zaoba Sonic Cleaner?
Yes! The cleaner effectively removes dust, smudges, and oils from lenses and frames. Avoid cleaning glasses with scratched coatings, as ultrasonic vibrations may worsen the damage.
9. How much water should I use in the Zaoba Sonic Cleaner?
Fill the tank just below the MAX line indicated inside the cleaner. Overfilling may reduce cleaning effectiveness.
10. Can I use the Zaoba Sonic Cleaner without water?
No, water is required to create the ultrasonic waves that clean your items. Running the cleaner without water can damage the unit.
11. How often should I clean my jewelry with the Zaoba Sonic Cleaner?
For everyday wear jewelry: Once a week
For lightly used pieces: Once a month
Avoid excessive cleaning for delicate or antique jewelry to prevent unnecessary wear.
12. Can I put my hand or finger in the Zaoba Sonic Cleaner while it's running?
No, never place your hand or any body part inside the cleaner while it's in operation.
13. How do I clean the Zaoba Sonic Cleaner after use?
- Empty the tank after each use.
- Wipe the inside with a soft cloth to remove any residue.
- For deep cleaning, use warm water and mild soap.
- Do not submerge the device or use abrasive cleaners.
14. What comes with the Zaoba Sonic Cleaner?
Each box includes:
📦 1x Zaoba Sonic Cleaner
🔌 1x Power Adapter
📖 1x Quick Start Guide
15. How long does the Zaoba Sonic Cleaner last?
With proper care, the cleaner is designed to last several years. Avoid overfilling, dropping, or exposing it to extreme temperatures to maintain longevity.
16. Is the Zaoba Sonic Cleaner loud?
No, it operates at a low humming sound, much quieter than traditional ultrasonic cleaners.
17. Will the Zaoba Sonic Cleaner work with a power adapter in my country?
The cleaner comes with a universal power adapter compatible with most countries. If necessary, use a travel plug adapter to fit your region’s outlet.
18. Where can I buy the Zaoba Sonic Cleaner?
You can purchase it directly from our official website: www.zaobasonic.com
19. What is the warranty for the Zaoba Sonic Cleaner?
We offer a 1-year warranty covering manufacturing defects. If you experience any issues, contact support@zaobasonic.com for assistance.
20. What is your return and refund policy?
We offer a 30-day return policy for unused and undamaged products. For full details, check our Return & Refund Policy.