Shipping And Delivery
1. Shipping Overview
At Zaoba Sonic, we strive to process and ship your orders as quickly as possible. We currently offer shipping to various locations worldwide, with estimated delivery times depending on your location and the shipping method selected at checkout.
2. Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been processed, you will receive a confirmation email with tracking details.
3. Shipping Methods & Delivery Times
We offer several shipping options to accommodate different needs:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 5-12 business days | Worldwide |
| Express Shipping | 3-7 business days | Select regions |
Note: Delivery times are estimates and may vary due to factors such as customs processing, local postal delays, and unforeseen circumstances beyond our control.
4. Shipping Costs
- Shipping costs are calculated at checkout based on the shipping method selected and your delivery address.
- Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.
5. Tracking Your Order
- Once your order has shipped, you will receive an email with a tracking number.
- You can track your order using the provided tracking link in your shipping confirmation email.
- If you do not receive tracking information within 5 business days of placing your order, please contact us at support@zaobasonic.com.
6. Customs, Duties & Taxes
- International shipments may be subject to customs duties, import taxes, and clearance fees, which are the responsibility of the customer.
- Zaoba Sonic is not responsible for any delays caused by customs processing.
- If you refuse a shipment due to customs fees, the package may be returned to us, and a refund (excluding shipping costs) will be issued upon receipt.
7. Incorrect or Incomplete Addresses
- Please ensure that your shipping address is entered correctly at checkout.
- Zaoba Sonic is not responsible for shipments lost or delayed due to incorrect or incomplete addresses provided by the customer.
- If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional shipping fees may apply).
8. Lost or Delayed Shipments
- If your order has not arrived within the estimated timeframe, please check the tracking details first.
- If tracking information is not updating or your order appears lost, contact support@zaobasonic.com, and we will assist you in locating your package.
- Please note that shipping carriers may experience occasional delays, which are beyond our control.
9. Returns Due to Failed Delivery
- If an order is returned to us due to failed delivery attempts, refusal to accept the package, or unpaid customs duties, a refund will be issued for the product price (excluding shipping costs).
- If you would like the order re-shipped, additional shipping fees may apply.
10. Changes & Order Cancellations
- Once an order has been placed, we cannot guarantee modifications or cancellations.
- If you need to make changes, please contact support@zaobasonic.com as soon as possible.
11. Contact Us
For any shipping-related inquiries, please contact us at:
Email: support@zaobasonic.com