Refund Policy

We always strive to ensure that you are satisfied with your Zaoba Sonic Cleaner and are here to support you with any questions, tips, and instructions to help you get the most out of it. If you need any assistance, please reach out to us at info@zaobasonic.com.

1) General

We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return. To initiate a return, please contact us at info@zaobasonic.com.

We will provide you with return instructions, including the correct return address. Please note that at this time, we only have return addresses within the USA. Returns are self-posted, and we are unable to provide prepaid shipping labels.

2) Damages and Issues

Upon receiving your order, please inspect it immediately and contact us if the item is defective, damaged, or incorrect. We will assess the issue and take the necessary steps to resolve it.

3) Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards. Items purchased on sale or at a discount are final and not eligible for return. Digital gift card sales are also final and non-refundable.

4) Delivery Delays & Orders Intended as Gifts

We do not offer refunds for orders that do not arrive in time for a specific event or occasion. Please refer to our shipping policy for estimated delivery times.

5) Refunds

Once we receive and inspect your return (which may take up to 7 days), we will notify you if your refund has been approved or denied. If approved, your refund will be automatically processed to your original payment method.

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Zaoba Sonic ("we" and "us") operates https://www.zaobasonic.com ("Website"). By placing an order through this Website, you agree to the terms outlined above. These policies are in place to ensure clarity and mutual understanding of our service.